F.A.Q.'s
Miscellaneous Questions
Q: Can
you help me set up my Web site?
A: RSH Web Services Technical Support
Department supports our technology only. We can help troubleshoot problems that
occur on the server, but we do not offer any consulting services.
Q:
Are you an Internet Service
Provider?
A: Yes in the sense that we provide hosting
services. We do not supply dialup connections to the internet. You will need to
have your own connection to the internet to be able to connect to and administer
your Virtual Private Server.
Q: Can
I change the default domain name of my Virtual Private Servers account?
A: Resetting, or renaming, the main domain
of your Virtual Private Server would require that we also reset the root domain. Because
we cannot change the system to recognize a new root domain, you must order a new
server in order to accomplish this.
To change your domain name, you will need to back up all your information and
then order a new server
The standard setup fee will apply.
This will place your new server on a separate IP and will require that 24 hours
be allowed for full DNS propagation.
Q: Can
I use SSH to connect to my Virtual Private Server?
A: To connect to your Virtual Private
Server using
SSH, you will need to obtain an SSH-compatible Telnet program.
We recommend
SecureCRT by Van Dyke Technologies.
After you install your SSH-compatible Telnet program, you will need to configure
a connection.
If you are using SecureCRT, follow the steps below:
1) Set the Protocol to SSH.
You are asked for Name, Hostname/IP, port, username, Cipher, Authentication, and
Password, depending on the type of Cipher and Authentication. If you are not
sure what to enter, simply keep the default settings.
2) Enter your Virtual Private Server domain name in the hostname/IP and the Name fields.
3) Enter your administrative username and password in the username and password
fields.
4) Click OK.
You should now be able to connect to your Virtual Private Server through SSH.
Q: What
does the FD_SETSIZE error mean?
A: The following error indicates that you
have too many virtual hosts on your site:
[Sat Sep 26 22:34:10 1998] [warn] send body:
filedescriptor (314) larger than FD_SETSIZE (256) found, you probably need to
rebuild Apache with a larger FD_SETSIZE
If you receive the above error, it may be necessary to migrate some domains to
another Virtual Private Server.
Q: How
do I change the time zone on my Virtual Private Server?
A: First, find the appropriate time zone in
your Virtual Private Server’s /usr/share/zoneinfo directory. To get there, Telnet to
your Virtual Private Server and type the following from your home directory:
cd ../../share/zoneinfo
The zoneinfo directory contains a subdirectory of regions. To view the list,
type:
ls
A list of regions appears:
Select a region (for example, US or Europe), and move into that directory using
the cd command.
Example: If you are choosing a US time zone, you would type the following:
cd US
Now, find the time zone you wish to choose:
ls
Another list appears for specific time zones within the region you choose.
Example: The following list of US time zones appears within the US
directory:
Alaska Central Hawaii Mountain
Aleutian East-Indiana Indiana-Starke Pacific
Arizona Eastern Michigan Samoa
After you find the appropriate time zone, type the following at the command
prompt:
chmod 600 ~/etc/localtime
Now, copy the file path of the time zone file into your ~/etc/localtime
directory.
Example: If you chose the US/Pacific time zone, you would type the following:
cp /usr/share/zoneinfo/posix/US/Pacific ~/etc/localtime
Your Virtual Private Server’s time zone information is now updated.
Q: Can
I point multiple domains to my Virtual Private Server?
A: Of course! Virtual Private Servers makes it easy
to configure and administer multiple domains on your Virtual Private Server. Pointing
domain names to separate directories is called Virtual Hosting, and is one of
the most popular features available.
By default, new domain names are pointed to a special vhosts directory that
allows you to customize your virtually hosted domains to a degree that simply
isn't possible on our competitors' systems.
Q: Can
you provide me with the correct paths for my Virtual Private Server?
A: The following are the paths to important
files and directories on your Virtual Private Server:
time: /bin/date
Perl script: /usr/bin/perl5
sendmail: /bin/sendmail
cgi-bin: Whatever your Script Alias statement in your global Apache
configuration files specifies
Q: Why
isn’t the FAVICON.ICO bookmark icon working?
A: Make sure that the favicon.ico is in the
specific directory for the page your trying to bookmark. If it is not, this will
also cause it to use the default icon.
If, after you bookmark the page, it still does not show the icon, check the
error logs. If you find GET 404 errors, it cannot find the icon.
Make sure you are using Internet Explorer 5.5 This only works for IE 5.0 and
higher. (IE 5.5 is the latest, as per this documents release)
Q: After
I edited and uploaded my files, they didn't work.
A: Try entering the following command at
your Virtual Private Server's SSH prompt, where filename is the name of a file that
doesn't work:
less filename
You may see the following output:
"filename" may be a binary file. See it anyway?
This is a strong indication that your file has been saved in binary format.
One of two things happened to the file to put it in binary:
1) If the file was edited in a word processor rather than a text editor, it may
have been inadvertently saved as a document for that software, even if the file
type was set to "text." Whenever editing a plain text file, you will want to
make certain to only use a text editor, such as NotePad in Windows, or
SimpleText in MacOS.
2) If the file was uploaded via FTP, the software may have been set to binary
format. If "auto-detect" is an option for upload/download method, you will want
to use this. However, if this is not available, you will need to make certain
"ASCII" is selected whenever uploading or downloading a plain text file, as this
is the most common reason for text files to be in binary format.
Q: Why
does my .htaccess file not work?
A: If you have a problem with your
.htaccess file and you know it is correct, you will want to check the
vhosts.conf file for the following line:
AllowOverride None
Change this line to read:
AllowOverride All
And "Restart" your Virtual Private Server
This enables the .htaccess file.
This can also be the cause of FrontPage not requesting the password.
Please
Contact Us if you have any questions
concerning RSH Web Services products or services.
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